My daily drive is a Ford CMax Energi. It’s an unremarkable looking car (okay, it’s downright frumpy) that is swimming in fantastic technology, sips gasoline and gets a single person into California’s HOV lanes. If you live in Los Angeles you know that the carpool lanes can be worth a million dollars (or zero depending upon the time of day). It’s a sensible vehicle for a sensible woman and it was really quite lovely for 26 days and then I sort of didn’t stop but the lady in front of me did.
My last at fault accident was 1987. Oops.
In any event the CMax was towed to the shop and repaired. Miserably. Then it was repaired again. Then two more times for good luck. After three months in the shop the car was returned to me and the engine light kept coming on and then turning off just as quickly. I was never able to get to the shop in time for the light to stay on.
On May 11th I found myself in Cabazon California with an overheating car that had just over 2,000 miles on it. After being worn down by three months of incompetence from the body shop I was absolutely exasperated and had the car towed to the Ford dealership I bought it from. The next day I had a phone call from the head of service at Sunrise. Lee Cook explained to me that at some point during the bodywork the transmission fluid had been drained and apparently none had been added back. The car holds 5.7 liters of transmission fluid and the team at Sunrise had added 5 liters of fluid, driven the car around town and found zero leaks. None.
Even though the car could technically be driven the body shop needed to replace the transmission. Correction, the body shop needed to pay to replace the transmission, I wasn’t trusting them with a wrench ever again. The CMax had been driven just over 1,000 miles during extreme heat with a transmission that had next to no fluid in it. Lee’s exact words were, “I’m really proud of our little transmission. There’s no good reason that it should work at all under these conditions.”
I am too Ford. I am too.